Oh Two Clothing (Pty) Ltd

Last updated: 4 March 2024

1. Overview

Oh Two Clothing (Pty) Ltd (“Oh Two Clothing”, “we”, “us”, or “our”) ships orders within South Africa using trusted third-party courier services.

All deliveries are subject to stock availability, order confirmation, and successful payment.

2. Order Processing & Stock Availability

Orders placed via our online store are subject to stock availability.

Once an order is placed and payment is received, we verify stock availability. If any item is unavailable, we will contact you to:

  • Offer a suitable alternative,

  • Adjust quantities, or

  • Issue a refund for unavailable items.

Orders are processed only once stock availability has been confirmed.

3. Shipping Fees

A flat shipping fee of R300 applies to most standard orders.

For:

  • Large-volume orders,

  • Oversized parcels, or

  • Deliveries to remote or outlying areas,

additional shipping charges may apply. Any additional costs will be communicated to you for approval before dispatch.

4. Delivery Timeframes

Estimated delivery timeframes will be communicated after order confirmation.

Delivery times depend on factors including:

  • Order size

  • Stock availability

  • Production requirements

  • Courier service schedules

  • Delivery location

While we aim to meet all estimated delivery times, these are provided as guidelines only and are not guaranteed.

5. Dispatch & Risk

Orders are dispatched via trusted third-party courier partners.

Risk of loss or damage passes to the customer once the order has been dispatched and handed over to the courier.

Oh Two Clothing is not responsible for delivery delays, losses, or errors caused by courier service providers, although we will assist in resolving courier-related issues where reasonably possible.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery details at checkout.

Oh Two Clothing will not be liable for failed deliveries, delays, or additional costs arising from incorrect or incomplete address information provided by the customer.

Any re-delivery or re-routing costs resulting from incorrect address details will be for the customer’s account.

7. Delivery Inspections

Customers are encouraged to inspect deliveries upon receipt.

If goods are damaged in transit or missing, this must be reported to Oh Two Clothing within a reasonable time after delivery, together with supporting photographs where possible, to allow us to investigate with the courier.

8. Failed Deliveries & Returns to Sender

If a delivery fails due to:

  • Customer unavailability,

  • Incorrect delivery details, or

  • Refusal of delivery without valid reason,

the order may be returned to sender. Any additional shipping or handling costs incurred will be for the customer’s account.

9. Public Holidays & Delays

Deliveries may be affected by:

  • Public holidays,

  • Weekends,

  • Industrial action,

  • Power outages (load shedding),

  • Severe weather conditions, or

  • Other events beyond our control.

Oh Two Clothing shall not be liable for delays caused by such circumstances.

10. International Shipping

At present, Oh Two Clothing ships within South Africa only.

For international orders or enquiries, please contact us directly prior to placing an order.

11. Contact Information

For shipping-related enquiries, please contact:

Oh Two Clothing (Pty) Ltd

Email: [email protected]

Phone: 031 579 5199

Website: https://ohtwo.clothing